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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
168 ratings and 101 comments received in the last 90 days.
28 February 2025
Attention to detail with everything explained in a friendly and accurate manner
04 February 2025
Kirsten was very helpful - We negotiated a price quickly and within an hour had an agreement/delivery date.
22 January 2025
Just amazing
16 January 2025
excellent from start 5 star
21 March 2025
Car was returned clean and tidy
20 March 2025
Everything was explained to me in detail. Emma was so knowledgeable. It was reassuring to know that my Mini was in the best hands.
19 March 2025
Hsppy
17 March 2025
They are professional and helpful.
17 March 2025
Didn't have to wait too long
17 March 2025
Very satisfied - Emma (Service Advisor) was extremely welcoming and helpful and I even managed to get a new battery fitted on this visit even though that hadn't been pre arranged. Excellent customer service all round from all concerned
15 March 2025
Great garage
13 March 2025
Very pleased with service.
13 March 2025
Customer care experience was great
10 March 2025
Very pleasant experience, nice waiting area and friendly and knowledgable staff
10 March 2025
From booking to completion everything handled politely and professionally
07 March 2025
Excellent. Can't fault it. Friendly welcoming and efficient.
07 March 2025
Was done on time
06 March 2025
Bowker at Preston has always responded well to customer needs, and provided excellent car servicing.
06 March 2025
Work carried out on time and on budget
06 March 2025
No complaints about the personal service .... Bowker staff very polite and helpful. BMW parts expensive and again I deplore the modern replace rather than repair philosophy. The latter a general comment not specifically relevant to this service
06 March 2025
Really good customer service and advice.
03 March 2025
Great service from all departments.
02 March 2025
Friendly and helpful staff
27 February 2025
Nice staff and was kept updated
27 February 2025
Very happy with Ehat needed doing and the health check was given
27 February 2025
Friendly helpful staff. Only charged me for half an hour of diagnostic time as it didn't take the hour allocated.
27 February 2025
Told to drop car off at 8.30 but only ready at 5 is poor.
26 February 2025
Problems with 2 tyres but when I went to pick my car up I was only told the tread was low but there was still Mileage left in them so no urgency however when I read the report and watched the video, both front tyres needed urgent attention.
25 February 2025
Excellent service
25 February 2025
The service at Bowker Preston is always excellent. Emma kept us up to date at every stage and explained our options clearly.
25 February 2025
although my car wasn't sorted on the day they did all they could and brought my car home so i didn't have to go there
25 February 2025
Service always well done.
24 February 2025
Emma on the service desk was very helpful, her customer service skills are excellent! I was able to setup my laptop and work in the specially designed work area, and enjoyed a lovely coffee too. Thank you!
24 February 2025
Staff very welcoming and keep me informed throughout my visit
23 February 2025
The service and friendliness of the staff is exemplary. I always feel reassured and valued as a customer
23 February 2025
I expected a more amiable and welcoming approach from the member of staff.
23 February 2025
We had to bring car due to a recall. We then had to find a garage to charge to be able to get home. It would have been both reasonable and good PR to have offered charging on site as it was minis failing not ours
23 February 2025
Just amazing service from start to finish so happy
23 February 2025
Buying my car was a very simple process, I chose my car and collected it a few days later. Very straight forward.
22 February 2025
Customer service staff much improved on the last time I visited. After my last visit I started using Lloyds in Blackpool. However back now.
22 February 2025
Excellent service. Very helpful and informative
20 February 2025
Only had 1 minor incident with Bowker preston but normally all round brilliant
19 February 2025
Emma is brilliant. A real people person. Nothing too much trouble & went above and beyond to ensure that the customer was happy.
19 February 2025
Emma was really helpful
19 February 2025
The recall is done, FOC so all good there but see above for the additional comments.
18 February 2025
All good
18 February 2025
Great friendly service from Jamie with no hard sell
17 February 2025
I'm satisfied I believe the correct work was completed. Disappointed with the cleaning of the car, had to pull over on the way home to clean foot pedals as whatever they had been cleaned with made them extremely slippy and my feet kept sliding off
14 February 2025
10/10
11 February 2025
Was a good experience. Only slight thing was the day after the service, windscreen wash bottle was empty. I think tyres and fluid levels should be a basic check on any car going in for a service.
09 February 2025
????as above
09 February 2025
Staff provided excellent customer care
09 February 2025
Welcoming & efficient service
08 February 2025
Overall Service level is good and staff is friendly
07 February 2025
Good service
06 February 2025
Let me know when returning my car. Car nice and clean on return
03 February 2025
Service very good .
03 February 2025
I got my car recovered to mini after a flat tyre, they were able to fit a new tyre the same day which was great.
02 February 2025
Really good service with friendly, helpful staff
02 February 2025
Everything about the experience was amazing
02 February 2025
Communicated well with problems that had arisen. Car was shiny and new when collected it back ??
01 February 2025
I liked the short video they sent regarding the check up for the car.
31 January 2025
Brilliant service, went above and beyond with that and cleaning and a free vehicle heslth check and I loved the short video explanation from the mechanic/engineer. Thanks
30 January 2025
Emma was very helpful, welcoming and friendly. She is a great repressive of Bowker
29 January 2025
I have used bowker service a number of times and I Connor fault the experience.
28 January 2025
Emma was excellent
28 January 2025
Kept up to date and knowledgeable and expert technician
27 January 2025
Very happy
26 January 2025
2 hour job took all day , no phone calls for update Told it would be ready for 3.30 , we turned up at 4.30 car not ready we had to sit and wait till 5pm
26 January 2025
Staff very helpful, delivery time given. Feedback on condition of tyres etc very useful.dow
23 January 2025
Just done my 7th MOT on my 2004 mini with Bowker Preston. Always a great job. Also done the winter health check as well at the same time. Great team.
22 January 2025
Really friendly staff, always happy and helpful. Emma on the warranty team is fantastic, always sorts any issues out and makes the experience so easy.
22 January 2025
Staff friendly and efficient Amber is particularly helpful and friendly
21 January 2025
Very efficient
19 January 2025
Hassle free. Any work needed was explained and agreed with me beforehand.
17 January 2025
Very friendly and professional
17 January 2025
staff efficient and helpful
15 January 2025
No promised email confirming price given, always have to check bill, price given usually incorrect to bill, no proof to back it up, uncomfortable!
15 January 2025
No Issues
14 January 2025
I had an appointment to have a tyre changed, I waited two hours before it was sorted. Told the job was completed but when I started up my car the tyre pressure warning light was on, pressure at 0.8 faulty valve. obviously not checked properly
14 January 2025
Good video, correspondence good.
14 January 2025
I made an appointment and was able to capitalise on a same day service when I received the call checking all my details were correct
13 January 2025
Service was completed with no problems highlighted and the video was very helpful seeing the physical checks.
12 January 2025
Service from all departments was Faultless. Tip of my hat to Stuart. He is an asset to your company!
10 January 2025
Friendly
10 January 2025
All as described, didn't expect a video. And washed and valeted, a real welcome extra
09 January 2025
Car now experiencing some issues
09 January 2025
We were kept updated on the progress of the work being carried out.
08 January 2025
No issues
07 January 2025
Easy, straight forward with great communication
06 January 2025
Thankyou
06 January 2025
All good
06 January 2025
Always good
02 January 2025
Very efficient service
02 January 2025
Very good service
30 December 2024
No complaints
30 December 2024
Friendly flawless
29 December 2024
They did everything that they said they would and on time
29 December 2024
Checked in on time - service completed when we returned. Details of service explained, car cleaned inside & out.
29 December 2024
I appreciated having my car picked up which saved me having two trips and my husband having to bring me home twice in his car.
01 March 2025
Generally very good service, although we had to keep ringing so maybe a little more communication would have been good